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KODAK DC3400 Zoom Digital Camera
User's Guide
Troubleshooting

If you are experiencing difficulties with your camera, check the following table for possible solutions.

Additional technical information is available in the ReadMe file located in the KODAK DC3400 folder.

Computer Monitor
Problem Cause Solution
The image on your monitor is jagged or inappropriately colored.

Monitor is not set correctly.

Adjust your monitor display settings. Refer to your computer User's Guide for details.

Camera Memory Card
Problem Cause Solution
The camera does not recognize your camera memory card.

The camera memory card may not be CompactFlash certified.

Purchase a certified CompactFlash camera memory card.

The camera memory card may be corrupt or formatted for use in other cameras.

Reformat the camera memory card.

Camera memory card is not inserted in camera or is inserted incorrectly.

Insert a camera memory card.

Camera Communications
Problem Cause Solution
Computer cannot communicate with the camera.

Camera power is off.

Turn the camera on.

The Mode dial is not set to Connect.

Set the Mode dial to Connect.

Some Advanced Power Management utilities on laptops turn off ports to save battery life.

See the Power Management section of your laptop manual to disable this feature.

Conflict with another serial device, such as a modem or PDA

Refer to the serial communication or similar section of your computer modem, PDA, and/or operating system User's Guide.

Camera is not connected to serial or USB cable, or cable is not connected to the computer serial or USB port.

Connect serial or USB cable to camera and computer port. Refer to the online help, or see Chapter 7.

Port settings in software may be set to the incorrect COM port.

Change the COM port settings to Auto-Search or to a specific COM port. See the online help.

Camera
Problem Cause Solution
Ready light does not turn on and the camera does not work.

Batteries are low or dead.

Batteries need to be replaced, or recharged, or you can use an AC adapter.

Camera is not turned on.

Turn on the camera.

Red ready light comes on and camera does not take a picture.

Batteries are low.

Batteries need to be replaced, or recharged, or you can use an AC adapter.

Camera memory card is full.

Transfer pictures to computer, delete pictures on card, or insert a card with memory.

Red ready light is blinking.

Flash is not charged.

Wait for the flash to charge.

Green ready light is blinking and camera takes a picture.

Auto Focus is not locked.

Release SHUTTER button and retake your picture.

Green ready light is blinking and camera does not take a picture

Picture being processed/saved to memory card.

Wait for the picture to complete processing.

Camera
Problem Cause Solution
SHUTTER button does not work.

Camera is not turned on.

Turn on the camera.

Mode dial is not set to Capture.

Set the Mode dial to Capture.

Ready light is blinking. Camera is processing picture.

Wait until Ready light stops blinking before attempting to take another picture.

The Status Display reads Full. The camera memory card is full.

Transfer the pictures to your computer, delete pictures on the card, or insert a card with available memory.

Camera does not turn on.

Batteries are not properly installed.

Remove and reinstall the batteries.

Batteries are low or dead.

Batteries need to be replaced, or recharged, Also, you could use an AC adapter.

Camera
Problem Cause Solution
Part of the picture is missing.

Something was blocking the lens when the picture was taken.

Keep hands, fingers, or other objects away from the lens when taking pictures.

Your eye or the picture was not centered correctly in the viewfinder.

Leave space around subject when centering picture in viewfinder.

Camera Close-Up is activated without using Preview.

Activate Preview when using the Close-Up feature.

Camera
Problem Cause Solution
Picture is too dark.

Flash is not on or did not function.

Turn on the flash. Check the flash default setting.

The subject is too far away for the flash to have an effect.

Move so there is no more than 9.8 ft (3.0 m) between the camera and subject.

The subject is in front of a bright light.

Change your position so the light is not behind the subject.

The Exposure Compensation is set incorrectly.

Increase Exposure Compensation. Check Exposure Compensation default setting.

The camera Metering setting is set to the Center-Weighted.

Change the Metering setting to Multi-Pattern.

Camera
Problem

Cause

Solution

Picture is too light.

The flash is not needed.

Change to Auto flash. Check the flash default setting.

The subject is too close when the flash was used.

Move so there is at least 1.6 ft (0.5 m) between the camera and the subject.

The light sensor is covered.

Hold camera so your hands or other objects do not cover light sensor.

The Exposure Compensation is set incorrectly.

Decrease the Exposure Compensation. Check the Exposure Compensation default setting.

Stored pictures are damaged.

Camera memory card removed when Ready light was blinking.

Be sure Ready light is not blinking before removing card.

Picture is black and white, sepia toned, or has too much contrast.

The Effects setting is set incorrectly.

Change the Effects setting to No Effects. Check the Effects default setting.

Camera
Problem Cause Solution
Pictures remaining number does not decrease after taking a picture.

The image Resolution and Quality settings does not take up sufficient space to decrease the picture remaining number.

The camera is operating normally. Continue taking pictures.

Picture is not clear.

The lens is dirty.

Clean the lens.

Subject too close when taking picture.

Stand at least 1.6 ft (.5m) away.

Subject or the camera moved while the picture was taken.

Hold camera steady until the picture is taken.

The subject is too far away for the flash to be effective.

Move so the subject is less than 13 ft (4.0 m) away.

The Sharpness setting may be set incorrectly.

Change the Sharpness setting to Standard.

Picture is tinted green, blue, or red-orange.

The White Balance setting is set incorrectly.

Change the White Balance setting to Auto. Check the White Balance default setting.

LCD Messages
Message Cause Solution
Memory Card is Full.

Memory card is full and cannot hold additional pictures.

Transfer pictures to your computer, delete pictures on the card, or insert a card with available memory.

No Card.

There is no memory card inserted in the camera.

Insert a memory card into the camera.

Memory Card is Corrupted/Unreadable.

Memory card is corrupted.

Insert a new or reformat the memory card.

Camera needs service.

The camera is malfunctioning.

Have the camera serviced.

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