KODAK: Online Privacy Statement (Europe)
Our Commitment To Privacy
At Kodak, we are committed to protecting your privacy online. Our pledge is to safeguard any personal information that you provide us, and to make every reasonable effort to use this information only as you choose.
The goal of this Privacy Statement is to notify you of our online privacy practices and to describe the choices you have about the way your information is collected and used. This statement is accessible from the bottom of each page of each site to which it applies, and at every point where personal information is requested. It also explains the security measures taken to protect your information, your ability to access your information and whom you can contact at Kodak to answer your questions about this privacy statement and resolve any issues which may arise. Underscored terms in this statement are either links to other sites or are terms which are further explained if you click on them.
We at Kodak are taking a leadership role in assisting our customers and other businesses in understanding the importance of using your personal information appropriately.
Collecting and Using Your Information
This Online Privacy Statement covers the collection and use of personal information on the European equivalents of the kodak.com Web site and most Kodak online services.
The information covered by this statement is personal information an individual provides to Kodak during an online transaction.
Personal Information
Kodak collects personal information online when:
- you register to become a member of kodak.com or another Kodak service
- you use our services to store, share, and/or print your pictures online
- you make online purchases
- you submit questions or comments to us
- you request information or materials
- you request warranty or post-warranty service and support for a Kodak product
- you register products online
- you participate in online surveys
- you participate in online promotions, premiums, sweepstakes or contests
The type of information collected may include name, address, billing and delivery information, e-mail address, gift recipient information, and credit card information.
Kodak uses the personal information you provide to register you in programs; create and maintain accounts; process, fulfil, and follow up on orders; answer your e-mail; send information you request; and register products. We also use this personal information to provide you with information related to your account and the products or services you purchased from us, to better understand your needs and interests, to improve our service and to personalise communications.
As a global company, Kodak may hold or consolidate consumer data in databases in the USA. This will be in accordance with Eastman Kodak's participation in the "safe harbour" programme agreed between the US and the EU to maintain best practices in data protection.
Communications from Kodak (including marketing)
Kodak may send you e-mail about your orders or your account and in response to your questions. Kodak and its subsidiaries may also send you e-mail with information and/or special offers about products and services that may be of interest to you, unless you indicate you do not want to receive them. We will give you an opportunity to let us know your preference regarding the receiving of promotional e-mail when you register for a service, when you provide us with your personal information, or when we send you e-mail. If you choose not to accept this promotional e-mail, you may not receive special offers that may be of value to you. This option applies to promotional e-mail only, as we may find it necessary to send you e-mail relating to your account or order.
All promotional e-mail that you receive from Kodak will tell you how to decline receiving future promotional e-mail. You may change your e-mail preferences at any time. See "Keeping Your Information Accurate" below.
Whilst most communications from Kodak will be by email Kodak and its subsidiaries may occasionally communicate by post, SMS or other forms.
Promotional e-mail that you receive from Kodak will tell you how to decline
receiving future promotional e-mail. For additional information about declining
email from Kodak, click here.
Personal Information about Others
If you send us information about others, we will use that information (usually an e-mail address) to do what you asked us to do (for example, to send an album or to enable a print order).
Sharing Your Personal Information
Kodak will not sell, rent, or trade the personal information you provide online. We do share your personal information with certain Kodak business affiliates.
Kodak may disclose personal information to third parties without your consent as required by law or court order, to co-operate with Government authorities in a criminal investigation, and to enforce or protect Kodak's property or contractual rights.
Kodak reserves the right to transfer your personal information in connection with the sale or transfer of all or a portion of our business or assets. If the business is sold or transferred, Kodak will give you an opportunity to tell us not to transfer your personal information. In some cases, this may mean that the new organisation will not be able to continue providing to you the services or products that Kodak provided.
Kodak may share personal information in accordance with the above provisions in Europe as well as outside of Europe.
Other Information - Cookies
Kodak automatically receives and records data on our servers from visitor browsers including computer IP (Internet Protocol) addresses and other information through the use of cookies.
This information is collected about thousands of site visits and analysed as a whole. This analysis looks for trends among many visitors to kodak.com or other Kodak sites, and determines which parts of the site are accessed most frequently and what information visitors find most valuable.
We may also collect and record information about what you viewed on our Web site. We may use this type of information and combine it with your personal information to help customise our future interactions with you. In doing so, we hope to provide better service to you by tailoring our communications to match your interests- to give you more of what you want and less of what you don't want. However, we will provide you with the opportunity to tell us not to use this type of information in future communications.
Protecting Your Information
To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place certain physical, electronic, managerial and security procedures to safeguard and secure the information we collect online. We safeguard information according to established security standards and procedures, such as using Secure Sockets Layer (SSL), and we continually assess new technology for protecting information. Kodak employees are trained to understand and comply with these information principles and we communicate our privacy policy, practices and guidelines to all employees.
However, while we strive to protect your personal information, you must also take steps to protect your information. We urge you to take every precaution to protect your personal information while you are on the Internet. At a minimum, we encourage you to change your passwords often, using a combination of letters and numbers, and make sure that you are using a secure browser as you surf the Internet.
Communities
Some of our sites may enable you to participate in public services such as discussion boards, chats, and live events. Please use discretion when posting personal information about yourself when using these services. Be aware that when you disclose personal information at these sites, such as your name, member name, e-mail address, etc., the information may be collected and used by others to send unsolicited e-mail. The services are open to the public, and what you post there can be seen by anyone and is not protected. Kodak cannot control the comments that you may receive while you participate in these services. You may find other people's comments to be offensive, harmful or inaccurate.
Children's Privacy
Protecting the online privacy of children is especially important. Kodak does not knowingly collect or solicit personal information about children, except with their parent's or guardian's express consent.
If we ever include children as part of our intended site audience, those specific web pages will, be clearly identified and provide an explicit privacy notice; and we will provide processes to obtain parental approval, provide access to information and allow parents to request removal of their children's personal information.
Kodak encourages parents and guardians to spend time with their children online and to participate in their interactive activities and interests.
Outside Links
Some Kodak Web sites contain links to and from other Web sites and Kodak is not responsible for the privacy practices of those Web sites. Kodak encourages you to ascertain the privacy practices of those Web sites.
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If you are a registered member of kodak.com or of any other Kodak online service and any of your personal information changes, you can review and update your member profile using your user name and password. You also have the option of sending an e-mail to request a change to your information or a copy of the personal information we have collected about you online. There may be a nominal charge for information requested. Click here for appropriate address information. We will make every reasonable effort to make sure your requests are met. To protect your privacy, proof of identity is required.
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Contacts At Kodak and Oversight
If you have questions or concerns about your privacy when using a Kodak Web site, please contact us.
Kodak will work with you to resolve any concerns you have about this policy.
Changes to this Privacy Statement
Kodak reserves the right to modify this privacy statement from time to time, by posting a prominent announcement on this page or, in the event of a material change, by notifying by e-mail all customers whose personal information we have retained.
This Privacy Statement was last amended on 12 February 2003.
EXPLANATION OF TERMS
What is personal information?
Personal information includes data that reasonably can be used to identify or describe an individual such as name, address, phone number, e-mail address, and credit card information.
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What is included in "Kodak online services"?
This includes Kodak EasyShare Gallery. Web sites outside of Europe, and web sites of subsidiaries
and joint ventures may have different privacy statements, which will be
posted prominently on their site.
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Who are Kodak's business affiliates?
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Kodak's subsidiaries and joint ventures
A subsidiary or a joint venture is an organisation in which Kodak owns at least a 50% interest. If Kodak shares your information with a subsidiary or joint venture partner Kodak will direct them that they may not transfer your information to another party for marketing purposes or use your information contrary to your expressed choices. If you have indicated that you do not want to receive any marketing information from Kodak, we will not share your information with our subsidiary or joint venture partner for their marketing purposes.
- Companies who assist Kodak in order fulfilment and marketing activities
Kodak may share your personal information, as necessary, with companies who contract with Kodak to fulfil and/or ship an order, an award, or rebate; conduct surveys; collect payments; manage communication programmes; or to provide a product or service you have requested. We require these companies to use the shared information only for these limited purposes, and not to transfer the information to another party.
- Kodak's Dealers
If Kodak does not sell a product directly, Kodak will notify you of this, and if you wish, may forward to a dealer, distributor or other reseller the personal information you provide when you inquire about a particular product or service. Use of this information by the dealer, distributor or reseller is governed by their own policy, not Kodak's policy. Kodak also may provide a link to a dealer site from a Kodak site (see "Outside Links").
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What are cookies and why do you use them?
Cookies are small pieces of information stored by your browser on your computer's hard drive. Kodak cookies do not contain any personal information and are used for these reasons: (1) we use session cookies to keep track of temporary information. For example, cookies keep your shopping cart from inadvertently being used by others. Cookies also keep track of the pictures you upload; (2) to remember you when you login to the places on our site which require Membership or where you have previously given us information; (3) to help us understand the size of our audience and traffic patterns; and (4) to deliver information to you specific to your interests.
Kodak wants to be sure you understand that accepting a cookie in no way gives us access to your computer or any personal information about you, other than the data that you chose to share with us. Only Kodak.com can read the cookie set by kodak.com, and kodak.com cannot read cookies set by other sites.
Do I have to allow Kodak to set a cookie?
Much of kodak.com can be accessed with cookies disabled. However your visit will be significantly enhanced if cookies are enabled. As time goes on, more and more pages on our site will have the capability to be personalised, which will depend on the existence of a kodak.com cookie.
How do I set my cookie preferences?
You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. Please click on the "Help" menu of your browser for information on setting cookie preferences.
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How does Kodak protect my information?
Kodak implements a variety of administration, managerial, and technical security measures to maintain the safety of your personal information. Personal information is contained behind secured networks and is only accessible by a limited number of employees who have access to such systems. Kodak's use and retention of personal information is controlled by Kodak's Internal Control Standards. Kodak audits its organisations to ensure compliance with its Internal Control Standards. In addition Kodak requires all companies who assist Kodak in order fulfilment and marketing activities to commit to having appropriate administrative, managerial and technical security measures in place.
When you place orders or access your personal information, we offer the use of a secure server. All credit information supplied by users is transmitted via SSL protocol for encrypted transfer of data. Our site also includes redundancy in hardware and software components of product and system architecture, network and software firewall protection, strong internal system authentication methods and user authentication methods for access to member accounts.
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What is SSL (Secure Sockets Layer)?
When making online purchases, we use a secure server. When your browser communicates with a secure server all information is encrypted, keeping it private. This technology makes it safer to transmit your credit card information over the Internet. To use this server, your web browser must support SSL (Secure Sockets Layer).
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Who can I contact to get access or to update my information?
You can contact us by:
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e-mail
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0870 2430270 |
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Kodak Limited
Kodak House
Station Road
Hemel Hempstead
Herts. HP1 1JU. |
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